Privacy Policy

Last Updated: October 24, 2025

Amazing Water Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website amazingh2o.ca and purchase our products.

1. Information We Collect

Personal Information You Provide

When you place an order or sign up for our newsletter, we collect:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details (processed securely through our payment processor)
• Order Information: Products purchased, order history, preferences
• Newsletter Subscription: Email address for marketing communications

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on site, referring website
• Cookies: Small data files stored on your device (see Cookie Policy below)

2. How We Use Your Information

We use your information to:

• Process Orders: Fulfill your purchases, arrange shipping, send order confirmations
• Customer Support: Respond to inquiries, provide technical assistance, handle warranty claims
• Marketing Communications: Send newsletters, promotional offers, product updates (you can opt-out anytime)
• Website Improvement: Analyze usage patterns, improve user experience, optimize content
• Legal Compliance: Comply with applicable laws, prevent fraud, protect our rights

3. How We Share Your Information

We DO NOT sell, rent, or trade your personal information. We only share your information with:

Service Providers

• Payment Processors: To securely process credit card transactions
• Shipping Companies: To deliver your orders (e.g., Canada Post, FedEx, UPS)
• Email Service Providers: To send order confirmations and newsletters
• Website Hosting: To maintain and secure our website

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: All data transmitted between your browser and our server is encrypted
• Secure Payment Processing: Credit card information is processed through PCI-compliant payment gateways
• Access Controls: Only authorized personnel can access customer data
• Regular Security Audits: We monitor and update our security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart items
• Analyze website traffic and user behavior
• Provide personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Performance Cookies: Collect anonymous usage data to improve our site
• Marketing Cookies: Track browsing behavior for targeted advertising

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Canadian Residents (PIPEDA)

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Withdrawal of Consent: Unsubscribe from marketing emails at any time

US Residents (State Privacy Laws)

If you reside in California, Virginia, Colorado, or other states with privacy laws, you may have additional rights including opt-out of data sales (we do not sell data) and non-discrimination for exercising your rights.

To exercise your rights, contact us at privacy@amazingh2o.ca

7. Newsletter and Marketing

If you subscribe to our newsletter, we will send you:

• Product updates and new releases
• Exclusive promotions and discounts
• Water health tips and educational content

Opt-Out: You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or contacting us at info@amazingh2o.ca

8. Third-Party Links

Our website may contain links to third-party websites (e.g., EWG Tap Water Database, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (e.g., tax records, warranty claims)
• Resolve disputes and enforce our agreements

Typically, we retain order data for 7 years and marketing data until you unsubscribe.

11. International Data Transfers

Your information may be transferred to and stored on servers located outside of Canada (e.g., United States). We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

Effective Date: This Privacy Policy is effective as of October 24, 2025, and applies to all information collected by Amazing Water Inc. through our website and related services.